Getting it
to you.

What it costs

United Kingdom — free. On every order, whatever it is.

Everywhere else — calculated at checkout. The exact amount is shown before you pay, once you have entered a delivery address. Nothing is added afterwards.

Where we ship

The United Kingdom and Ireland; France, Germany, Spain, Italy, the Netherlands, Belgium and Portugal; the United States, Canada, Australia and New Zealand.

If your country is not on that list, the checkout will not let you select it. Email us — if we can post it, we will.

When it leaves

Order before 12 noon on a working day and it is dispatched the next working day. Order after that, or at a weekend or on a bank holiday, and it goes out the working day after that.

When it arrives

UK deliveries usually land about 48 hours after dispatch. So an order placed on a Monday morning is typically with you by Thursday.

International delivery times vary by destination and by what customs decide to do that week. We cannot promise a date for those, and we would rather say so than invent one.

Duties and taxes outside the UK

Orders are sent from the UK. Anything the destination country charges on import — duty, VAT, a handling fee — is payable by whoever receives the parcel, and is not included in what you pay us. This is the part of international shipping nobody enjoys, and it is worth knowing before you order rather than at the door.

Changing your mind

You have 30 days from delivery to send something back for a refund. It needs to be unworn and unwashed with its tags still on, and in a state we could reasonably sell to somebody else.

Return postage is yours to pay, and we would recommend a tracked service — until it reaches us it is still your parcel. The refund goes back to the card or account you paid with, usually within a few working days of the garment arriving.

Thirty days is our own policy. It sits on top of your legal right to cancel an online order within 14 days of receiving it, and a further 14 days to return it. Nothing here reduces that.

If it is faulty, or we sent the wrong thing

Then it is on us, not you. Email us with your order number and a photograph and we will sort it out — repair, replacement or refund — and we will cover the postage both ways. That applies well beyond thirty days: goods have to be as described and last a reasonable time, and a seam that fails in month four was never your fault.

The certificate

Every garment ships with its certificate of authenticity. If you send a garment back, put the card in with it — the certificate belongs to the garment rather than to you, and the register is updated when it returns to us.

Starting a return

Email hello@enigmamade.com with your order number and what you are sending back, and we will reply with the return address. Please do not post anything back before you have that — parcels sent to the wrong place are hard to find again.

Last updated 1 September 2026.